Editorial
An enduring commitment
In 2024 we publish our first ever Sustainability Report with the aim of highlighting our corporate citizenship policy and ensuring transparency not only on our engagements towards our workforce, wider society and the environment, but also towards upholding human rights and fighting corruption. The report presents the tangible progress we have made and sets out our goals and commitments going forward, ensuring Groupe Mutuel lives up to our stakeholders’ expectations of a company that fully engages with sustainability.
For several years now, we have been engaged with a raft of issues relating to sustainability.
With the introduction of our ESG Charter, we have been working since 2020 to embed sustainability into our investment practices. This puts us in pole position in terms of responsible investment. Compared to our peers, we have achieved a lower carbon footprint for our liquid asset portfolio – although we are conscious that there is still considerable margin for improvement within our real estate investments.
Our people are our most precious asset. It is very important to us that everyone within the company sees opportunities to grow, both professionally and personally. Groupe Mutuel is committed to ensuring staff enjoy a pleasant working environment, favourable employment conditions and attractive fringe benefits.
Our customer experience has been an area of major strategic focus for us over the past three years, and we intend to hone it further over the coming three. Ensuring people enjoy a positive customer experience means understanding our policyholders’ needs, providing helpful support, and interacting with them in a clear and transparent way that builds trust.
Fondation Groupe Mutuel is our charitable wing, established as a means for us to fulfil our civic and social responsibilities by supporting non-profit associations and individual policyholders.
We see reducing the carbon footprint of our operational activities as a significant lever for positive impact. Therefore, in 2023 we initiated our first carbon audit to give us a baseline for identifying improvement measures.
We must now consolidate and flesh out the framework for meeting our civic, social, and environmental commitments. We must also establish the right forms of governance, so we can show concretely what sustainability means for Groupe Mutuel. Our goal is to anchor sustainability within our corporate strategy and implement tangible actions based on a realistic and effective plan.
Against a backdrop of increasing risk – due to climate upheavals, economic uncertainty, societal challenges like ageing populations, and significant regulatory change – we acknowledge our responsibility as a company and are striving to adopt a more sustainable path.
We firmly believe that this will open up new opportunities for Groupe Mutuel and help secure our future.
Karin Perraudin
President
Thomas Boyer
CEO
