The return of growth

After a phase of consolidation, Groupe Mutuel has once again increased its customer base. Basic insurance has attracted 67,500 policyholders and has more than one million customers.

2022: a year between brightness and shadow

The year 2022 leaves behind a strange aftertaste for Groupe Mutuel. Bittersweet, but also sweet and sour. A taste that is difficult to describe. In short, mixed results for a year of contrasts.

But let us start with the best part. For the first time in years, we have achieved commercial success, since no more than 67,500 new customers have joined us for basic insurance. Therefore, we are delighted to have exceeded one million insured persons for compulsory health insurance. “This is excellent news”, said Karin Perraudin, President of the Board of Groupe Mutuel.

Yet, at the same time, the financial losses are significant. They are essentially due to the collapse of the financial markets combined with a further sharp rise in health costs: + 6,3% in 2021 and + 3% in 2022. These two factors have significantly affected the finances of Groupe Mutuel. “Unfortunately, the financial markets, which were down sharply in 2022, and the rise in health costs have resulted in a consolidated loss of CHF 487 million”, said Thomas Boyer, CEO of Groupe Mutuel.

For five years now, corporate insurance and occupational pension insurance have been performing extremely well. “In five years, turnover for these activities has increased by 35%”, enthused Thomas Boyer.

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Key figures 2022

Groupe Mutuel Holding SA

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Number of new clients acquired as of 01.01.2023.

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Amount saved, in millions, through invoice verification. 561 million in 2021.

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Net acquired premiums / Turnover (consolidated figures in CHF thousand). 5.32 billion in 2021.

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Number of private customers as at 01.01.2023. 1,340,183 in 2021.

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Number of Corporate customers as at 01.01.2023. 27,000 in 2021.

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Annual results (consolidated figures in CHF million)
-78 million in 2021

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Equity ratio in % of net insurance premiums. 51% in 2020.

Number of employees as at 31.12.

Number of employees as at 31.12.

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Number of agencies

Number of agencies

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Number of service centres

Number of service centres

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Percentage men/women 41% / 59% in 2020

Percentage men/women 41% / 59% in 2020

0% / 0%

Our efforts have paid off

The new business strategy launched three years ago to develop direct sales is now showing its relevance. In 2022, our direct sales via general agents in the basic insurance sector were multiplied by 2.5 compared to the previous year. Our subsidiary Neosana also doubled the number of new policies taken out compared to 2021.

In addition, our new brand strategy with the new logo and a strong advertising campaign contributed significantly to the trust placed in us, especially in the German-speaking part of Switzerland.

In 2022, Groupe Mutuel launched three new products. All three of them offer great flexibility of use and can be customised to the current needs of our customers. Demand for these new products was high and all were very well received. “Premium” is part of a new generation of products that are both simple and easy to understand and include many benefits. PrimaFlex provides access to generic drugs without taking into account the deductible amount. VariaInvest is a flexible pension solution for every stage of life This tied (3a) or flexible(3b) pension provision product makes it possible to build up long-term capital, in particular for retirement. This is how we continue to be committed to our customers. 

These products have proven to be very successful. In addition, they contribute to the much-needed simplification of our product range.

PROXIMITY FOSTERS A RELATIONSHIP OF TRUST

PROXIMITY FOSTERS A RELATIONSHIP OF TRUST

In 2022, Groupe Mutuel was at the service of close to 1.364 million individual insured persons.

Groupe Mutuel aims to build a relationship of trust with its insured members, supporting them in good times and in difficult ones. This is achieved mainly through trust, but also through ongoing support, including geographical proximity.

In 2022, Groupe Mutuel has 38 agencies throughout Switzerland. Following the renewal of the brand identity, these agencies are gradually being refurbished according to modern criteria, combining comfort, warmth and sleek interior design to give customers the best possible welcome. In the autumn of 2022, Groupe Mutuel showcased the employees who serve customers in the agencies through a national poster campaign, highlighting the local employees in all the regions where Groupe Mutuel is active.

Close to our insured members

Close to 350 employees work within this network of agencies to ensure greater proximity to our insured persons. These are agency advisers for customers who physically go to the agencies. In addition, Groupe Mutuel also has insurance and pension advisers who are happy to visit clients at home to provide them with tailor-made advice at more flexible times. This means that every insured person has a dedicated contact person that they know personally.

OUR CUSTOMER AREA APPLICATION

OUR CUSTOMER AREA APPLICATION

In addition to providing a greater physical and telephone response, Groupe Mutuel is also at the forefront of technology in terms of mobile applications.

We are pleased and proud to offer the best customer application in the health insurance industry in 2022.

The Customer Area, Groupe Mutuel's mobile application, allows insured persons to have all their documents at hand: policies, invoices and tax certificates are accessible in a few simple steps. 

The mobile application also allows policyholders to quickly scan invoices to send them for payment or to view exclusive offers and discounts specially intended for them.

In addition, insurance cards are always at hand as the application also contains digital insurance cards for policyholders and their families. However, policyholders can decide whether they prefer to receive invoices in digital or paper format.

A user account for our application can be created in less than five minutes, through a 100% digital process. Finally, the data is secure as it is protected by a personal ID, a password and an access code.

COMMITMENT TO WOMEN'S HEALTH

COMMITMENT TO WOMEN'S HEALTH

A new product and a strong commitment to women’s health
Groupe Mutuel attaches great importance to the health of women, who are often overlooked in major technological projects or scientific research and yet still represent half the population.

For this reason, in 2022, Groupe Mutuel teamed up once again with the EPFL Innovation Park for the second season of Tech4Eva, the accelerator programme for femtechs, i.e. technologies dedicated to women's health. During the first season of 2021, this programme was a great success, having provided support to 30 start-ups. In 2022, 28 start-ups were able to benefit from high-end coaching and exclusive contacts with investors.

What’s more, the new Groupe Mutuel products launched in autumn 2022 included PrimaFlex compulsory insurance, one of the benefits of which is to offer breast cancer screening by calling a telemedicine partner. This benefit is available free of charge, regardless of the canton of residence, even if there is no cantonal programme to this effect. Breast cancer is unfortunately very widespread in Switzerland, with nearly 7,000 new cases diagnosed each year, making it the second most common type of cancer in Switzerland, and placing it third on the list of deaths due to cancer.

This is therefore a strong signal in terms of prevention for women at risk who may find it easier to go for a screening test.

Groupe Mutuel Rapport 2022

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111

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