PROXIMITY FOSTERS A RELATIONSHIP OF TRUST
In 2022, Groupe Mutuel was at the service of close to 1.364 million individual insured persons.
Groupe Mutuel aims to build a relationship of trust with its insured members, supporting them in good times and in difficult ones. This is achieved mainly through trust, but also through ongoing support, including geographical proximity.
In 2022, Groupe Mutuel has 38 agencies throughout Switzerland. Following the renewal of the brand identity, these agencies are gradually being refurbished according to modern criteria, combining comfort, warmth and sleek interior design to give customers the best possible welcome. In the autumn of 2022, Groupe Mutuel showcased the employees who serve customers in the agencies through a national poster campaign, highlighting the local employees in all the regions where Groupe Mutuel is active.
Close to our insured members
Close to 350 employees work within this network of agencies to ensure greater proximity to our insured persons. These are agency advisers for customers who physically go to the agencies. In addition, Groupe Mutuel also has insurance and pension advisers who are happy to visit clients at home to provide them with tailor-made advice at more flexible times. This means that every insured person has a dedicated contact person that they know personally.