Groupe Mutuel is undergoing a change

After a phase of consolidation, Groupe Mutuel began a major transformation that was reflected in concrete actions.

“There is nothing permanent except change.”

This is what Heraclitus, a Greek philosopher, expressed in such famous quotes as: “Everything passes, nothing remains.” The two-year health crisis and the Russia-Ukraine war are cruel reminders of this.

In 2021, Groupe Mutuel underwent a number of changes as part of an in-depth transformation that began as early as seven years ago.

After a phase of consolidation, in particular in terms of legal and governance issues, including the creation of a holding company overseen by a non-profit foundation, Groupe Mutuel began a major transformation that was reflected in concrete actions. A new strategy based on health and pension provision. New values. Bringing the sales network in-house. A new brand identity. Innovations and partnerships with key players of the health system.

Our aim is to gradually move from being a spectator to becoming a committed player in the market. For us, 2021 will remain a year of change marked by the pandemic.

In the context of a global health crisis and significant international instability, the financial results of Groupe Mutuel are strong and encouraging. The Group ended 2021 with a loss of around CHF 78 million after we had reimbursed our reserves. Without this repayment of CHF 111 million to our insured persons, our accounts would have shown a positive result of CHF 33 million. Groupe Mutuel has kept its word, as this announced reimbursement benefits its policyholders every month.

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Key figures 2021

Groupe Mutuel Holding SA

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Repayment to insured persons in 2022. 212 million francs repaid over the last two years.

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Amount saved, in millions, through invoice verification. 564 million in 2020.

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Net acquired premiums / Turnover (consolidated figures in CHF thousand). 5.27 billion in 2020.

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Number of private customers as at 01.01 of the following year. 1,320,265 in 2020.

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Number of Corporate customers as at 01.01 of the following year. 25,500 in 2020.

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Annual result (consolidated figures in CHF million), after repayment of the reserves. +33 million before the reimbursement of reserves. 36 million in 2020.

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Equity ratio in % of net insurance premiums. 51% in 2020.

Number of employees as at 31.12.

Number of employees as at 31.12.

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Number of agencies

Number of agencies

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Number of service centres

Number of service centres

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Percentage men/women 39% / 61% in 2020

Percentage men/women 39% / 61% in 2020

0% / 0%

Transformation of our company

In 2021, Groupe Mutuel underwent a number of changes as part of an in-depth transformation that began as early as seven years ago.

After a phase of consolidation, in particular in terms of legal and governance issues, including the creation of a holding company overseen by a non-profit foundation, Groupe Mutuel began a major transformation that was reflected in concrete actions. A new strategy based on health and pension provision. New values. Bringing the sales network in-house. A new brand identity. Innovations and partnerships with key players of the health system.

Groupe Mutuel aims to become a committed player in the market. For Groupe Mutuel, 2021 will remain a year of change marked by the pandemic. However, after two years of an acute health crisis, the end of the tunnel is close. Yet, the current international tensions caused by the war in Ukraine are likely to have a major impact on the economy in the coming months.

During this transformation phase, many projects have taken shape, including the new brand identity launched in March 2022. Beyond the change of logo and colours, this brand identity perfectly reflects the current transformation experienced by Groupe Mutuel. Below and throughout the 2021 Activity Report, you can read about some of the major projects that are part of Groupe Mutuel’s transformation.

A NEW BRAND IDENTITY

A NEW BRAND IDENTITY

Much more than just a change of logo

The Groupe Mutuel brand as we knew it until March 2022 dates back to 1995. Yet, Groupe Mutuel is changing, and the increasingly rapid evolution of the economy and society requires that companies adapt their brand identity in line with current trends and renew their visual communication.

In recent years, Groupe Mutuel has completely reoriented its corporate strategy, initiated a change of culture and strongly accelerated its digital transformation. It is now time to support this significant change by developing a new identity.

A brand, a strategy, a promise

However, developing a new brand identity is not just about creating a new logo. Much more is needed for the new brand, the new image and the new strategy to be fully accepted by employees and customers. Whether it's a new visual world, new brand ambassadors or a new colour scheme and pictograms, Groupe Mutuel made sure that it had the necessary leeway to reinvent itself on several levels.

At the end of March 2022, after 18 months of intensive work, our new visual identity was unveiled to the general public and we were able to present ourselves to our customers under our new colours.

TECH4EVA, INNOVATION AT THE SERVICE OF WOMEN

TECH4EVA, INNOVATION AT THE SERVICE OF WOMEN

A strong commitment to women’s health

In 2021, the start-ups that took part in the Tech4Eva FemTech accelerator raised nearly CHF 60 million for women's health.

Tech4Eva, an innovation platform and FemTech acceleration programme unique in Switzerland, marks an important step for Groupe Mutuel on the ambitious and challenging path of innovation. The result of a partnership launched on 8 March 2021 between Groupe Mutuel and the EPFL Innovation Park with the aim to promote new technologies for women's health, Tech4Eva's first edition was a great success.

The 30 start-ups selected for this first edition, out of 110 applications from all over the world, managed to raise almost CHF 60 million (USD 26.2 million in 2021 in the first round and USD 33.7 million in the subsequent closing phase), which demonstrates the strong international interest in FemTech and the efficiency of the acceleration programme.

Today, most health-related products, services and technologies are not designed for women. Many areas, however, require specific solutions to women's issues, such as pregnancy, menstruation, fertility or menopause.

MAJOR PROJECTS AT THE SERVICE OF OUR CUSTOMERS

MAJOR PROJECTS AT THE SERVICE OF OUR CUSTOMERS

A new desktop publishing solution, the CRM or the Corporate 2023 project… These are just some of the new features designed to facilitate communication with our customers.

Groupe Mutuel has been strongly digitalised for many years now, which allowed it to implement teleworking quickly and effectively during the pandemic. But as the saying goes, if you don't move forward, you move backwards. This is why Groupe Mutuel has launched major projects over the past two years, particularly with regard to IT, in order to further improve customer services. Whether it is the automated processing of correspondence, the implementation of a CRM or the overhaul of the Corporate customer file management system, Groupe Mutuel is pursuing its digital transformation by placing its customers at the centre of its concerns.

These major projects would not be possible without the involvement of a number of teams, from the IT department to the Contracts’ department, without forgetting our Business Analysts. This has further strengthened teamwork within the company, bringing together different skills in order to identify and implement the best solutions.

Digital transformation is a never-ending process as technologies are constantly being updated. Groupe Mutuel will therefore continue its work in this field in the coming years in order to maintain its IT solutions at the highest level and to serve our customers in the best possible way.

Groupe Mutuel Rapport 2020

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